How much will it cost me to ship an item?
Do you deliver to PO Boxes?
How do I track my order?
How long will it take for my item to arrive?
For street addresses located outside Perth metro (country WA or interstate) allow 2-3 business days for delivery.
International orders are sent using Australia Post. Delivery times will vary depending on the country of destination.
Do you offer exchanges or refunds?
How do I lodge a return?
1. Log in to your account at www.daneechi.com using your email address and password.
2. Under My Account, go to the Order History tab and select your original order.
3. Below the order is a return request section. Complete all details, using the comments section for specific requests and additional information where relevant.
4. Create your return request. You will be emailed a confirmation and we will contact you within 3 working days.
If your return request is declined, we will contact you with further details.
What do I need to do after my lodged return request is authorized?
After your lodged return request is authorized, you will receive a confirmation email. You will then need to view your authorized return in your account, and print a return slip. Make sure you include your return slip in with your return parcel back to us.
My return request isn’t working, what should I do?
I have ordered an item over the phone. How do I lodge a return?
If you have purchased an item over the phone and require a return, please email us at firstname.lastname@example.org or call us on (08) 9388 1767 and detail your request.